Performance Parameters

Rating

Weight

Trend

Measure

Warning

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QUALITY

5.0

35%

Ok this area looks good.

% Reject upon receipt

5

40%

Improved

5%

Number of Compliants

5

20%

Same

20

Faliure rates in usage

5

40%

DELIVERY

5.0

20%

The supplier is unresponsive and goods arrive 20 days past due

% on-time deliveries

5

60%

95%

% damaged deliveries

5

30%

Deteriorated

Overages/shortages

5

10%

SERVICE

5.0

20%

I have better quotes.

EDI capability

5

40%

Service responsiveness/support

5

40%

Same

Salespersons' product knowledge

5

20%

Improved

COST

5.0

20%

I have better quotes.

Unit price competitiveness

5

50%

Same

Other costs competitiveness

5

30%

Same

Total cost reduction suggestions

5

20%

INNOVATION

5.0

5%

No comments.

Product improvements

5

30%

Design modifications

5

10%

Same

Communication

5

60%

TOTAL INDEX

5.00

Overall Comments: I feel that the supplier has done a good job at listening to our recommendations and then implementing the changes.